TERMS AND CONDITIONS

 

This website with URL address https://www.chriswilsonpt.com is owned and operated by CW (WA) Pty Ltd

ACN: 665 384 967

Last Updated: 05/01/2026

By purchasing a membership, class pass, personal training session or attending any session at Chris Wilson Fitness Studio, you agree to the following Terms & Conditions.

1. Purchases & Expiry

All purchases are non-refundable, non-transferable and subject to an expiry date as outlined at the time of purchase. Unused sessions cannot be extended unless required by Australian Consumer Law.

2. Bookings

Bookings are required to guarantee your place in a session and must be made via our online booking system or mobile app at www.chriswilsonpt.com.

3. Cancellations & No-Shows

Group Classes

  • Group class cancellations must be made via the online booking system or mobile app at least 12 hours prior to the session start time.

  • Cancellations will not be accepted via phone, email, or social media.

Class Pass / Casual Clients

  • Late cancellations or no-shows will result in the class being deducted from your pass.

Unlimited / Membership Clients

  • Late cancellations or no-shows may incur a $15 no-show fee, charged automatically.

  • Cancellations made within the allowed cancellation window will not be charged.

Personal Training

  • Personal Training sessions require 24 hours’ notice for cancellation or rescheduling.

  • Failure to cancel within this window or non-attendance will result in the full session fee being charged.

4. Studio Operations

Classes, timetables, coaches, session formats, studio locations and conditions are subject to change at any time without notice.

5. Membership Suspensions

Memberships may be suspended for up to two (2) weeks per quarter.

  • A minimum of one week’s notice is required.

  • Suspensions must be requested via the Members section of our website.

6. Membership Termination

  • Membership terminations require one (1) month’s notice.

  • Notice must be submitted via the Members section of our website.

  • Memberships are non-transferable.

7. Membership Access Levels

  • Bronze: Up to 2 classes per week

  • Silver: Up to 3 classes per week

  • Gold (4x), Gold+, Platinum: Unlimited classes per week

Bookings are subject to availability and studio capacity limits.

8. Billing

Memberships are billed weekly via direct debit or credit card.

Failed payments may result in temporary suspension of access until resolved.

9. Age Policy

  • Clients under 18 years of age must have written parental or guardian consent emailed to hello@chriswilsonpt.com.

  • Clients aged 16 years and under must train alongside a parent or guardian aged 18+.

10. Liability & Indemnity

By participating in any class, personal training session, or service at Chris Wilson Fitness Studio, you agree to the liability and indemnity terms outlined in our MINDBODY waiver.

11. Travel & Off-Site Sessions

Personal Training or Corporate sessions conducted outside of the studio may incur a travel surcharge, which will be communicated prior to booking.

12. Introductory Offers

Intro offers do not include access to Bodyscape or Energy Cntr Yoga.

Please refer to their respective websites for their own introductory offers.

13. Footwear & Safety Policy

Closed-toe trainers are required at all times.

  • In limited cases, individual coaches may allow certain exercises to be performed without shoes at their discretion.

  • For health, safety, and insurance reasons, wearing trainers is strongly recommended during all sessions.

14. Health & Medical Clearance

Clients are responsible for ensuring they are medically fit to participate.

You must disclose any injuries, medical conditions, or pregnancy prior to training and update coaches of any changes.

15. Assumption of Risk

Fitness training involves inherent risk. By attending sessions, you acknowledge and accept responsibility for participating at your own risk.

16. Studio Conduct

Chris Wilson Fitness Studio reserves the right to refuse service, suspend, or terminate memberships for behaviour deemed unsafe, disrespectful or contrary to the studio’s values.

17. Privacy & Communications

Personal information is handled in accordance with Australian Privacy Laws.

By joining, you consent to receiving studio communications related to bookings, billing and updates.

18. Force Majeure

Chris Wilson Fitness Studio is not liable for cancellations or closures due to events beyond reasonable control (including government restrictions, extreme weather or emergencies).

19. Amendments

These Terms & Conditions may be updated at any time. Continued use of our services constitutes acceptance of the latest version.